A few years ago people paid big money to put their name and number in the Yellow Pages, on billboards and TV commercials. How times have changed.
Many folks today are afraid to post their email, phone or address in fear they will get spammed. Well here's the deal, you will get spammed. The other side of the coin is that you want your customers to be able to find you.
Particularly on the web, the only way people who don't already know you can find you is if you freely share your contact information. Some people have customers fill out a contact form. This is lame. Post your information so people can call or email you right away. If you get some junk mail that's just the price of doing business.
If you are using cheesy clip art, razor thin paper or perforated print at home sheets then you need new business cards. Have fun and experiment. It's your card and you can make it however you want. If your company makes your card, make your own set and hand them both out. Just because your company is boring does not mean you have to be.
Can your card be identified in a line up? Does it stand out? Does it tell people what to do next?
Take advantage of the season you are in to pitch your product. How can people use your product for the holiday? Would it make a good gift? If it is a service why not offer a gift certificate people can buy for friends and colleagues?
Be creative. Besides the standard holidays there are seasons you can capitalize on like:
Sleds for a snowy January
Kites for a windy March
Umbrellas for a rainy April
Ice cube trays for a hot August
Use your imagination.
How can you relate your product to the next season or holiday?
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No advertising is better than a customer saying they like your product. You may have all the answers and enthusiasm, but you have a vested interest. People connect with other people so having a real life human endorse your product on their own is gold. Make sure you put testimonies:
On your flyers
On your website
On your bookcover
Everywhere you can
If you can't find anyone to give you a testimonial then your product probably sucks and you have bigger issues than advertising.
Do you get testimonials? How could you integrate testimonials into your marketing?
The best way to find new customers- especially on the internet, is to give stuff away. You are proving that you have your customer's best interest at heart and allow them to see what you are about risk free.
This works great if you are giving away information or advice. If you are giving product away be sure to narrow your gifts to your target market or you'll go broke. There are ways to give away part of your product for free- free consultation, free book chapter, free shampoo with haircut...
Humans are naturally reciprocal and will try to give you something back. The ones that don't are the creeps you don't want as customers anyway.
Give people a reason to start the relationship and make sure you are good enough to keep them.
What could you give people to facilitate them giving you back a chance at their business?
Email is not new and not as glamorous as some of the cutting edge web technologies available today, but done right it can be the number one traffic driver for your site. The chart below lays out a solid strategy for any web marketing program using Chuck as your hypothetical subscriber.
Have you ever walked through a fairground or down a boadwalk. All of a sudden you see a huge crowd of people. Do you check it out? Even if you don't stop, it gets your attention and you have to see what's going on.
Have you ever gone to a restaurant on a Friday night at dinner time and the place is empty? It kind of gets you wondering if there is something wrong. Having a crowd is a great way to get more people interested in what you are doing.
Is there a crowd gathered and clamoring for what you do? What could you do to get a crowd started and the momentum moving forward?
Great whitepaper on how people are consuming media
Check out this whitepaper (PDF) from ExactTarget describing a day in the digital life for various personas. You do have personas created for your target audience, right?
What personas are you targeting with your media promotions?
Giving away your product is a smart move in today's market
Take your giving to the next level and give your whole product away. I recently recommended to a client that they offer free downloads of some of their book titles and the room was aghast. Why would anyone buy the book when they could get it free? This was the craziest idea they ever heard.
It is crazy in the old world of marketing and distribution where companies guarded their possessions and trade secrets carefully. We don't live in that world any longer. The world we live in has:
Marketing Guru Seth Godin offering his book on his website with three buttons- download free, download for a fee, buy the book. Sales of his book shot through the roof- and thousands paid for the download.
Major label band Radiohead sells their latest record (if we still call it that) on their site for download and you punch in the amount you wish to pay- I put in $0 and that's what I paid.
My buddy Scott Ginsberg offered a free download of his last book on his website and saw sales of the printed version 300% higher than his previous title.
This is easier to swallow when you are talking about digital content where there are few cost associated with additional downloads, but there are ways to kick up what you are giving away to your customers. Your customers are starting to expect it, and if you don't do it, your competition will.
What can you REALLY give away, no strings attached? How could this enhance your bottom line in the long run?